Política de envio
Last updated: October 10, 2026
Free shipping
Shipping is free on every order to the United States, the United Kingdom and Canada, with no minimum spend. Every order ships with tracking.
Delivery times
We prepare your order in 2–4 business days. Once it ships, delivery takes:
- United States: 8–15 business days
- United Kingdom: 5–8 business days
- Canada: 7–9 business days
These are estimates, not guarantees. Business days are Monday to Friday, excluding public holidays. Busy periods, weather or customs checks can occasionally add a few days.
Where we ship
We currently ship to the United States, the United Kingdom and Canada. If your country isn't available at checkout, we don't ship there yet.
Order tracking
As soon as your order ships, we'll email you a tracking number. If you haven't received it within 5 business days of placing your order, check your spam folder and then email us. You can also follow the steps on our Track your order page.
Customs, duties and taxes
Depending on your country, customs may charge import duties, taxes or handling fees. These aren't included in our prices and, if they apply, are paid by the recipient. We can't predict them because they depend on each country's rules; your local customs office can tell you more.
Lost, stolen or damaged packages
With Shipping Protection (optional, added to your order): if your package is lost in transit, stolen or arrives damaged, email us within 30 days of the estimated delivery date and we'll send a free replacement or give you a full refund, without waiting for the carrier.
Without Shipping Protection: email us and we'll open a claim with the carrier. As soon as the carrier confirms the loss or damage, we'll send a replacement or refund your order.
If you live in the United Kingdom, your order remains our responsibility until it's delivered to you, so we'll always replace or refund an order that's lost or damaged before it reaches you, with or without Shipping Protection.
Wrong address
Please double-check your shipping address before you pay. If you spot a mistake, email us right away: if your order hasn't shipped yet, we'll update it for free. If it has already shipped, we'll do our best to help, but we can't guarantee the carrier can redirect it.
Returns
Everything about returns and refunds is in our Refund policy.
Contact
Questions about your delivery? Email thenorthwarm@gmail.com with your order number.