Contact

We're here to help

Email us at thenorthwarm@gmail.com or use the form below. A real person replies within 24 hours, Monday to Friday.

Include your order number (it starts with #) and, if there's a problem with your vest, a photo or short video. It helps us sort it out faster.

When will my order arrive? We prepare it in 2–4 business days, then delivery takes 8–15 business days to the US, 5–8 to the UK and 7–9 to Canada. Track your order.
Which size should I get? Compare a vest you love with the size chart on the product page. Between two sizes? Go one size up.
Can I return it? Yes, you have 90 days from the day your order ships. See our Refund policy.